Shipping policy

Shipping Policy:-

Thank you for shopping at VENTURE. Because we operate on a Dropshipping model, our products are sourced and shipped directly from global third-party suppliers and manufacturers. This setup allows us to offer unique items at highly competitive prices, but it also impacts shipping timelines. Please read our complete shipping policy below to understand our logistics process.

  • Processing Times:-
    All orders are processed and sent to our fulfillment partners within, 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
    You will receive another notification when your order has shipped, along with your tracking number.
    Please note that order processing times are separate from actual transit times.
  • Shipping Rates:-
    Free Shipping Threshold: We offer Free Standard Shipping on all orders over (₹ 999)
  • Tracking Your Order:-
    Once your package is shipped, we will send an email containing a dedicated tracking number and a link to trace its journey.
    Please allow [3–5 days] for the tracking data to update in the carrier's system.
    If your tracking link displays  "Not Available" message, don't worry—the logistics company is simply processing the barcode scans.
  • Split Shipments (Multiple Items):-
    If you order multiple distinct items from our store, they may be sourced from different suppliers. 
    To ensure you get your items as fast as possible, your order may arrive in separate packages at different times.
    Each package will receive its own individual tracking number via email. You will not face extra shipping fees for split packages.
  • Customs, Duties, and Import Taxes:-
    Because items are fulfilled directly from overseas manufacturing facilities, packages may cross international borders. 
    1. Importer of Record: The recipient (the customer) is considered the importer of record.
    2. Fees Responsibility: You are entirely responsible for paying any local destination import duties, VAT, custom clearance fees, or regional taxes applied by your local customs authority.
    3. No Refusal Refunds: We cannot refund orders if a customer refuses a package due to unexpected customs charges.
  • Address Accuracy & Lost Packages:-
    We ship orders directly to the address provided by the customer at checkout.
    1. Customer Responsibility: It is your responsibility to ensure your full shipping coordinates (including apartment numbers or postal codes) are 100% accurate.
    2. Delivery Failures: We are not responsible for packages that fail to deliver or are lost because an inaccurate or incomplete address was typed in our checkout.
  • Questions & Contact Information:-
    If your package has not arrived within [5 business days] after the estimated delivery date listed above, please contact our support team.
    Email: [venture.tsd.co.in@gmail.com]
    Subject Line: Please format as: Order Tracking - [Your Order Number]